Privacy Policy for PixExact

1. Introduction

Welcome to PixExact, an AI-powered platform focused on generating images with precise custom dimensions, along with additional AI video generation and editing tools. Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, https://www.pixexact.com, and use our AI image and video generation services.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

• Name
• Email
• Payment and billing information

2.2 Non-Personal Information

We also collect non-personal information through web cookies, including:

• Analytics cookies (Google Analytics, Microsoft Clarity)
• Advertising cookies (Google Ads)
• Performance and usage statistics
• Website interaction data

You can control these cookies through our cookie consent banner.

2.3 User-Generated Content (Prompts and Outputs)

We collect your prompts, uploaded images and videos, and the generated images and videos. This data is stored to provide your generation history, allow viewing/deletion in your dashboard, and deliver the service. We do not use it to train or improve AI models. You can delete your generation records anytime via your account.

3. How We Use Your Information

We use the collected information for the following purposes:

• Order processing and service delivery
• Website analytics and performance improvement
• Personalized advertising (with your consent)
• Enhancing user experience and platform functionality

4. Information Sharing

We share necessary personal data with payment processors and tax compliance providers (for example, Merchant of Record services) solely to complete payments, perform fraud prevention, and meet tax obligations. We do not sell your personal data.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• End-to-end encryption for data transmission and storage
• Secure cloud storage with access controls and regular backups
• AI processing in secure, isolated environments
• Regular security audits and vulnerability assessments
• Automated data deletion for unused accounts and expired content

6. Children's Privacy

We do not knowingly collect any data from children.

7. Updates to This Privacy Policy

We will notify you of material updates via email.

8. Your Data Rights

Depending on your location, you may have some or all of the following rights regarding your personal data. To exercise any of these rights, please contact us using the details in the "Contact Us" section below; we aim to respond within 30 calendar days.

• Right to be informed – Know what data we collect and how we use it
• Right of access – Obtain a copy of your personal information
• Right to rectification – Correct inaccurate or incomplete data
• Right to erasure – Request deletion of your data, including closing or deleting your account
• Right to restrict processing – Temporarily suspend processing in certain cases
• Right to data portability – Receive your data in a machine-readable format
• Right to object – Object to processing based on legitimate interests or marketing
• Right to withdraw consent – Withdraw consent for consent-based processing

You may also lodge a complaint with your local data protection authority.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected]